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Articles from the work

What we learn building websites and AI assistants, written for people who run a business.

  1. AI chatbots for business: what they can and can’t do

    An AI chatbot can answer your customers when you don’t have time to. But it only knows what you teach it, and it has limits. Here is what it really handles, where it tends to go wrong and what to have ready before you start.

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  2. A website for a restaurant or pub: what it should have

    People looking up a restaurant online mostly want three things: are you open, where are you, can I book? Here is what the website needs to answer that at once, and what a pub needs on top of an ordinary restaurant.

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